Last Updated: October 18, 2026

At Orchid Apparel LLC, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, our Refund & Return Policy explains how to request a return, exchange, or refund.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • Items are unworn, unused, unwashed, and in their original condition.

  • Original tags and packaging are included where applicable.

  • You provide proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a return.

2. Items That Cannot Be Returned

For hygiene, safety, or other applicable reasons, certain items may be excluded from returns, including:

  • Items marked as final sale or non-returnable.

  • Products that have been worn, washed, damaged, or altered after delivery.

  • Personalized or custom-made items, unless defective or otherwise required by law.

  • Gift cards, where applicable.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. How to Request a Return

To begin a return, please contact our customer support team at info@orchidapparel.click.

Include the following information:

  • Your full name.

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return.

  • Photographs if the item arrived damaged, defective, or incorrect.

Please wait for return instructions from our support team before sending any merchandise back. We will provide the applicable return instructions and return address.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the item and its packaging, where relevant. We will review your request and explain the available resolution, which may include a replacement, exchange, or refund, subject to applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Original shipping charges, return shipping costs, and any applicable fees will be handled according to the circumstances of the return and applicable law.

6. Return Shipping Costs

Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

For approved returns involving an error on our part or a defective product, please contact us for instructions before shipping the item.

7. Exchanges

If you need a different size, color, or product, contact our customer support team to ask about an exchange.

Exchanges are subject to product availability. If an exchange cannot be arranged, we may offer a return and refund where eligible.

8. Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

If an order cannot be canceled, you may request a return in accordance with this policy and applicable law.

9. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Orchid Apparel LLC
30 N Gould St Ste N
Sheridan, WY 82801, USA

Email: info@orchidapparel.click
Phone: +1 (307) 674-8582